1. Information We Collect
We may collect the following types of information:
- Contact information, such as your name, email address, and phone number
- Business and account details you provide when requesting services
- Communication records, including emails and support requests
- Billing information processed by our payment provider
- Website usage data, device information, and analytics data
- Any content you submit to us for support, configuration, or maintenance
2. How We Use Information
We may use collected information to:
- Provide, manage, and improve our services
- Process payments and manage subscriptions
- Respond to support requests and communicate with you
- Monitor website performance, security, and availability
- Send important service-related notices
- Comply with legal obligations and enforce our agreements
3. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers that help us operate our business, such as hosting and payment providers
- Third-party tools or platforms you choose to connect with your website or account
- Law enforcement, regulators, or other parties when required by law
- Successors or buyers in the event of a business transfer, merger, or sale
4. Cookies and Tracking
Our website may use cookies, pixels, analytics tools, and similar technologies to help us understand traffic, improve performance, and measure the effectiveness of our site and marketing efforts.
You can usually configure your browser to block or delete cookies, but some site features may not work properly if you do so.
5. Data Retention
We retain personal information for as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and the purpose for which it was collected.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is fully secure, and we cannot guarantee absolute security.
7. Your Choices
Depending on your location and the services you use, you may have the right to:
- Request access to the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of certain personal information
- Object to or restrict certain processing activities
- Opt out of non-essential marketing communications
To make a request, contact us using the information below.
8. Third-Party Services
Our services may rely on or link to third-party platforms such as hosting providers, payment processors, scheduling tools, analytics services, or embedded content. Their practices are governed by their own privacy policies, not this Policy.
9. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10. Changes to This Policy
- We may update this Privacy Policy from time to time.
- The most recent version will always be available on our website.
- Continued use of our website or services after changes means you accept the updated Policy.
11. Contact
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Scale Digital Services
[email protected]